FAQs

How do I place my order?

To place your order, follow these steps :

Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
Once you’re done, click the ‘Add To Cart’ button
After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
From there, you can either login to your account or simply continue as a ‘New User’ and create one.
Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

How will I know my order is placed sucessfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
You’ll receive another email once your order is shipped out.

HOW DO I RECEIVE MY ORDER?

We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 7-10 business days depending on where you live.
All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

I TRIED PLACING MY ORDER USING MY DEBIT CARD/ CREDIT CARD/ NET BANKING. THE ORDER WAS NOT SUCCESSFUL BUT MY MONEY GOT DEDUCTED. WHAT’S HAPPENING HERE?

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
For any other assistance/issues you can write to us at support@icedrobe.com and we’ll help sort things out.

IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

WHY AM I NOT GETTING ANY COD OPTION ON THE PAYMENT PAGE?

In case there is a failure in payment, please retry and keep the following things in mind:

Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@icedrobe.com

WILL I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU AFTER REGISTRATION?

You will automatically get subscribed to our marketing emails and SMS’s after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.

WHAT TO DO IF I FORGOT MY PASSWORD?

You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

IS THERE ANY OPTION TO TRY THE PRODUCT BEFORE BUYING IT?

We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at support@icedrobe.com.

HOW DO I CANCEL MY ORDER?

If you want to edit your order we will not be able to change anything once shipped.
COD Orders that have not been shipped can be cancelled by contacting us.
For prepaid orders cancellation is not available.